Customizing Views for Delivery to Agent Users

Delivery content is automatically formatted based on the destinations that you specify in the "Agent editor: Destinations tab." You can manually control which view or views are sent to a particular destination by including them in a compound layout. For example, you might want to create a view that contains mostly text and add that view to a compound layout, if you plan to deliver it to a mobile phone. In previous releases (prior to 11g), this functionality was referred to as "specialized views."

To control which compound layout is sent to a particular destination:

1. For the appropriate analysis, create and save the view to use for delivered content.

2. On the toolbar of the "Analysis editor: Results tab," click the Create Compound Layout button.

3. Add the view that you created to the newly created compound layout.

4. On the toolbar of the "Analysis editor: Results tab," click the Edit Analysis Properties button.

5. In the View for Text Delivery box, select the compound layout to which you added the view.

6. Click OK.